Concrete Questions for Checking Out an AV Provider
Jan 20, 2014 by DeDe Mulligan

ready to go

Whether you are planning a new meeting or considering changing your supplier for an existing one, it is important that you assess the overall capabilities of the AV provider. Without a doubt, it is easier to stay with what you know. However, you have not been totally satisfied with the level of customer service your existing company has provided you, and are left wondering if there may be a better choice. 

Beyond pricing, location and interactive technology tool rentals, what should you be asking the references that this new prospective provider gave you? Here are some great questions that can help you assess if this supplier is right for you. 

  • Do they arrive on time for set-up and strike? 

    When you are on a tight schedule, the last thing you want is to be chasing down your AV company. If they say arrival time is 3 PM, they should be there at that time unless unforeseeable circumstances get in their way. Same thing for striking the equipment – they need to be on time so you can get out of the meeting room at the designated period.
     

  •  Do the AV personnel greet you in a friendly way? 

    Let's face it; your stress levels are high when setting up a meeting. The last thing you need to deal with is someone who is inattentive or unfriendly.  
     

  • Are they eager to help and do they address your requests? 

    You want a partner that will be proactive, listen to you and address any questions and concerns you have until they are resolved to your satisfaction. They need to have excellent communication skills. 
     

  • Do they treat you like you are a VIP? 

    Whether you represent $1,000 or $1 million worth of business, the client experience should be the same. Your vendor should always treat you with the utmost respect. 
     

  • Do they test their set up and make sure you are fully satisfied with it? 

    It is one thing to bring AV equipment on-site and quite another to make certain it is fully tested and works to your satisfaction level. When renting audio visual equipment, you want to make certain your partner is prepared to work in the ever changing, dynamic world of meetings and events. 

SmartSource Rentals is your total technology rental solution provider and has 21 locations to serve you. They can provide your organization with a plethora of AV products and services including video walls, computer kiosks, charging stations, wireless Audience Response Systems and much more — making your meeting Ready to Go!  

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