SmartSource Computer & Audio Visual Rentals Launches SmartDesk

SmartSource Computer & Audio Visual Rentals (Hauppauge, NY), one of the nation’s leading providers of computer, audio visual (AV) and trade show technology rentals and services, has launched a new client resource center specifically designed to optimize order management for exhibit houses and show organizers. SmartDesk is a client-centric intake desk which manages each order through its entire lifecycle – from planning and technical oversight to processing and invoicing. Serving as an extension of SmartSource’s Account Executive team, it is staffed by a dedicated team of SmartSource professionals including project managers, technicians, logistics personnel and administrators based in the company’s Orlando, Florida office.

According to SmartSource President & CEO Mike McClernon, “SmartDesk was designed to enhance our customers’ experience through an improved business process for controlling, expediting and managing their incoming orders, technical requests or project quotes. Customers can contact SmartDesk both telephonically during business hours, or anytime online. They can also request a quote by using our online pricing estimator or by placing their request using a dedicated and personalized email address. Upon receipt of a request through a personalized email address, an alert is simultaneously sent to the SmartDesk as well as to the customer’s Account Executive. Once received, the SmartDesk team follows a strategic work flow process to control, expedite and manage the needs for optimum results.”

Operational since September 22, 2011, SmartDesk is receiving a favorable response from the exhibit, meeting and conference planning community. SmartSource Senior Director of Exhibition Sales, Jeffrey Byrne, noted both end-users and procurement personnel indicated that they have been looking for this level of efficiency, support and cooperation that SmartDesk now provides.

“Based on the feedback, we’re confident that SmartDesk will have an enterprise wide appeal to many organizations,” added Byrne.

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