SmartSource Computer & Audio Visual Rentals Launches SmartDesk

SmartSource Computer & Audio Visual Rentals (Hauppauge, NY), one of the nation’s leading providers of computer, audio visual (AV) and trade show technology rentals and services, has launched a new client resource center specifically designed to optimize order management for exhibit houses and show organizers. SmartDesk is a client-centric intake desk which manages each order through its entire lifecycle – from planning and technical oversight to processing and invoicing. Serving as an extension of SmartSource’s Account Executive team, it is staffed by a dedicated team of SmartSource professionals including project managers, technicians, logistics personnel and administrators based in the company’s Orlando, Florida office.

According to SmartSource President & CEO Mike McClernon, “SmartDesk was designed to enhance our customers’ experience through an improved business process for controlling, expediting and managing their incoming orders, technical requests or project quotes. Customers can contact SmartDesk both telephonically during business hours, or anytime online. They can also request a quote by using our online pricing estimator or by placing their request using a dedicated and personalized email address. Upon receipt of a request through a personalized email address, an alert is simultaneously sent to the SmartDesk as well as to the customer’s Account Executive. Once received, the SmartDesk team follows a strategic work flow process to control, expedite and manage the needs for optimum results.”

Operational since September 22, 2011, SmartDesk is receiving a favorable response from the exhibit, meeting and conference planning community. SmartSource Senior Director of Exhibition Sales, Jeffrey Byrne, noted both end-users and procurement personnel indicated that they have been looking for this level of efficiency, support and cooperation that SmartDesk now provides.

“Based on the feedback, we’re confident that SmartDesk will have an enterprise wide appeal to many organizations,” added Byrne.

Popularity: 1% [?]

SmartSource Computer & Audio Visual Rentals Welcomes New Senior Director, Exhibition Sales

SmartSource Rentals has announced that Jeffrey Byrne will direct the company’s trade show sales to grow rentals of audio visual, lead retrieval, digital signage and related exhibition services.

Hauppauge, NY

SmartSource Computer & Audio Visual Rentals, one of the nation’s leading providers of computer, audio visual (AV) and trade show technology rentals and services, has announced the appointment of Jeffrey C. Byrne as Senior Director, Exhibition Sales. In this role, Mr. Byrne will apply an extensive career of senior sales experience to manage SmartSource’s exhibitor sales group, provide strategic direction to retain and grow the company’s trade show sales and develop new key accounts for exhibitor rentals.

“We are very fortunate to have Jeff on board to drive our trade show efforts,” stated SmartSource President and CEO, Mike McClernon. “He brings with him 25 years of executive experience with both exhibit houses and general service contractors that will be invaluable to our trade show clients. His senior level experience in trade show sales and operations will contribute to the company’s continued growth and profitability.”
Byrne has extensive knowledge in key account management, new market development and channel partner alliances. In his last position as Managing Director of International Event Management, Inc., he was crucial to developing and providing international solutions for his clients and growing the business in a rapid, ever expanding market place. Prior to International Event Management, he served as Corporate Director – International Business Development with Freeman and Chief Sales Officer for EWI Worldwide.

Byrne holds a Bachelor of Arts degree from the State University of New York and is an active member of IAEE (International Association of Exhibitions and Events), IFES (Internationals Federation of Exhibition Service Contractors) and AES (Asian Exhibition Services).

Popularity: 2% [?]

SmartSource Word Cloud

Technology solutions from SmartSource Rentals can include a huge variety of things and it is hard to sum up in a few words. SmartSource offices nationwide have provided everything from notebook and laptop rentals to full service event productions with sound, lighting and Audio Visual. A good way to quickly visualize some of the solutions SmartSource Rentals provides is by using a word cloud.

Using a great word cloud creation site to generate  a visual cloud was easier than one might think and almost immediately created a great visual interpretation of many of the things the company has to offer. Judging from the word cloud created using pages from the SmartSource Rentals website, the main themes include technology, event, courtroom, trade show, rentals and of course SmartSource. This is a great representation and pretty accurate.

Technology Rentals:

This one is a no brainer for SmartSource. The company has a multi-million dollar inventory of technology rental equipment including computers, laptops, plasma displays, LCD’s, Kiosks, Projectors, Speakers, Microphones and more.

Event Rentals:

This could be just about any event but generally involves larger business events or full scale AV productions. Trade shows, conventions, user conferences and corporate training events are the most common and large scale events such as the ING New York City Marathon are not uncommon.

Courtroom Rentals:

Litigation usually involves specific technology and experience configuring rental equipment properly to ensure that it not only works but that it is setup in a way that certain members of the courtroom can or can not see certain things. Overhead projectors, flat screen monitors and closed circuit video is some of the more common technology.

Trade Show:

As the official to more than 300 Trade Shows every year and countless involvement providing technology rental equipment and services to many others, SmartSource can be considered trade show technology experts. New digital signs and display offerings and interactive touch screen kiosks are particularly popular.

Popularity: 3% [?]

SmartSource Expands to Houston

SmartSource adds another Texas location to its nationwide network of Computer and AV Rental branch locations as it announces the opening of a new office in Houston, TX (full press release)! In addition to existing offices in Dallas and College Station, the new Houston location will provide added service to existing customers as well as attract new business.

The new PC and AV Rental branch location is located at 5833B Westview Drive – only a few minutes from Houston’s major highways, airport and downtown area. Equally important, Houston is a city that is home base for a large amount of the world’s top companies, second only to New York in its number of Fortune 500 companies.

SmartSource Vice President Chad Frank states, “In addition to being home to many Fortune 500 companies, which are a key segment of our customer base, Houston has become a leading destination for trade shows and conferences – another strong suit for SmartSource.”  He noted that SmartSource is also looking to expand its client base within Houston’s booming energy, financial, legal, and legal services markets.

SmartSource President and CEO Michael McClernon added, “Establishing a branch office in Houston, a major business hub with a high concentration of national, multi-national and international businesses, was a strategic decision. It was driven by our commitment to providing the highest level of service to our existing clients, many of whom have regular needs in this area. The fact that Houston hosts numerous trade shows and conventions was a further incentive for establishing a presence in this city.” Earlier this year the company announced the opening of a PC and AV Rental branch in New Orleans, LA.

SmartSource’s Houston office will be headed by David Kirtley, a 12-year computer and AV rental industry veteran and experienced operations manager. He will follow the company’s proven customer service policies in providing SmartSource’s full array of brand name products and related services.

General Info on Houston TX:

Greater Houston Convention & Visitors Bureau

Houston Airport Info

Reliant Park - a 350+ acre convention, trade show and sports complex.

George R. Brown Convention Center

Popularity: 2% [?]

SmartSource more than just an equipment provider

Computer & AV Rental companies are often viewed as simply being nothing more than equipment providers. While this might be true with many companies, SmartSource Rentals has distinguished itself as being a full service technology solutions company committed to providing consistent high quality service and support in addition to hardware and equipment rentals. This not only sets them apart from other computer or av providers, it allows them to maintain longstanding customer relationships across a variety of diverse industries.

One prime example of their commitment to a higher level of service is the longstanding relationship with Waters Corporation (NYSE:WAT) - a world leader in the design, manufacturing, sale and service of instruments and consumables for the scientific laboratory. Specifically, SmartSource Rentals has been providing a full range of Information Technology (IT) and audio-visual equipment and related support services to Waters Corp.’s local events in Massachusetts, as well as national events in other states across the nation, including New York, Pennsylvania, Washington DC, Georgia, Florida, California and others. The equipment involved ranges from laptop & computer rentals, copiers, plasma & LCD displays, audio visual and lighting, video walls, digital signage and more.

A relationship that started with SmartSource Rentals providing one single plasma display rental for a trade show booth in California has grown to now utilize all of the 23 full service branch locations for national trade shows such as PITTCON and ASMA, as well as other events such as Anniversary Gala’s, media events and product launches. SmartSource Rentals values this relationship along with the trust that Waters Corporation has in the company to provide direction & expertise alongside high quality products and services.

This end-to-end approach to event solutions is not the exception, but rather the rule when it comes to customer relationships. SmartSource has a great deal of pride in maintaining this high lever of quality service throughout the United States and in a variety of different industries.  Its high standards have enabled the company to maintain a leadership position, grow steadily, and continue the corporate culture of service and quality that is reflected in its well-known customer pledge, “No Excuses, Guaranteed!”

Click here to read more on SmartSource’s relationship with Waters Corporation or visit the Waters Corporation website.

Popularity: 2% [?]

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