The problem? It just wasn’t true.
Yes, the US Department of Justice was charged $4,200 for a meeting of 250 people. However, that charge included the following:
- Gratuity and
- An Up-charge for Waiving the Room Fee.
So, another blow to the event meeting services industry with a correction a month after the fact. Too little, too late? Maybe. But the lesson in all of this is to drive better communication between meeting planners and suppliers in order to avoid confusion and potential bad press. Here are some tips to follow:
- Get Itemized Bills Along the Way.
As soon as you sign on with a vendor, make it part of your contract to receive itemized bill of what you purchased and any labor charges associated with it. For example, when renting audio visual equipment, you will want an itemized bill of exactly what equipment you are renting and on a separate line item, the labor associated with that equipment or event.
If you are holding a multi-day event, ask each partner to provide you with an accounting of their bill at the end of the day, for your review.
- Ask a Lot of Questions.
Shame on the event organizer and the accounts payable person at the Justice Department who accepted an invoice that quoted $16 for a muffin. Take it upon yourself to review the bills carefully. Ask a lot of questions and make certain the invoice is reflective of all the services provided by that vendor.
Many times incorrect invoices are simply a reflection of shorthand by the supplier or a mistake. They are not intentional.
- Get Out in Front of Bad Publicity.
If I was the conference services manager for the Capital Hilton, I would have been waiving the itemized invoice in front of every major news organization. I would have been prepared with signed contracts, comparisons to other continental breakfast pricing at comparable hotels in the area, and an apology for any confusion caused with the Inspector General.
In this fast-paced, dynamic world we live in, you can’t wait for the "powers to be" to respond. Take the initiative RIGHT NOW and make it right.
AV Event Solutions, your California meeting equipment partner, can supply your next meeting with state-of-the-art interactive technology tool rentals at a reasonable cost that won’t break your budget. Their super support staff will provide itemized billing and estimates along the way, as well as, take the time to answer your important questions. Give them a call today!